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Doctolib: risk summary

Summaries are drawn from public sources and link to them. HSH does not give a risk rating: read the summary and sources and reach your own view. Unproven allegations are labelled as such. Suppliers can submit a response, which is shown alongside.

Financial

Latest full-year results from official filings.

Not stock-market listed and no listed parent identified, so no public annual accounts were found.

Financial health not assessed; a credit-agency licence (e.g. Dun & Bradstreet) would be needed.

Researched 8 Nov 2026

Adverse media

Credible news about incidents, disputes, legal action or restructuring in the last 24 months.

Nov 2025: France's competition authority fined Doctolib about EUR 4.67m for abusing a dominant position via exclusivity clauses, tied subscriptions and its 2018 MonDocteur acquisition; Doctolib denies being dominant and said it will appeal.

Researched 10 Nov 2026

Cyber & information governance

Data breaches, cyber incidents, regulator action and assurance status.

Jan 2026: patient data linked to two French providers appeared on a hacking forum; Doctolib said the leak did not come from its servers but from data the providers exported when leaving. Jul 2026: rights group LDH criticised its opt-out use of health data for AI research. NHS DSPT status not yet checked.

Researched 10 Nov 2026

Regulatory & clinical safety

Recalls, safety notices, regulator action and clinical safety concerns.

Booking, patient engagement and teleconsultation software supplier; no regulatory or clinical safety actions found in the last 24 months.

Researched 10 Nov 2026

Contract performance

Contract delivery, go-lives, terminations and disputes.

No notable go-lives, troubled implementations, terminations or customer disputes involving Doctolib found in HSH's search of the last 24 months.

Researched 10 Nov 2026